![]() Tap the pause button, this will insert a comma.Enter the number (or select its field) and tap # on the iPhone dialler to reach some new options.Once you’ve entered the number you can use this tip, which you can also use to edit an existing number to add the extension you need. Enter the relevant main contact number (if working in a new contact file), or tap Edit at the top right of the contact file to edit it.Open (or create) a Contacts file for the person you need to contact.Dial extensions automaticallyĭo you need to call someone up on an extension frequently? If you don’t know this tip, you probably dial the main switchboard number and then ask for the relevant extension. I describe this process in much more depth here. You just need to repeat this until up to five people are present. Call your first person, put them on hold, tap Add Call to make a second call, and then tap merge calls to bring those calls together. You can easily make a conference call with up to five people on your iPhone thanks to this little-known feature. Talkdesk will keep improving this feature so that you can have a more granular configuration.Above: Speaking of hidden talents… How to make a conference call Once the configuration is complete, all agents in your account with these specific phone numbers will have their calls answered automatically (with the visual and audible notifications as stated above). Only one agent is called because Auto-Answer and ringing multiple agents are mutually exclusive. Once you enable it, the “Number of Agents to Ring” setting (Admin > Preferences) at both account and number level will be ignored and disabled. ![]() Phone numbers not assigned to Studio flowsĪuto-Answer is configured at the account level under the Admin section.
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